Last Updated: September 16, 2026
Welcome to PawTavi.
These Terms of Use govern your access to and use of pawtavi.com and its related content, features, and services.
PawTavi is an online retail brand operated by MEGAPET LIMITED.
By accessing or using this website, you agree to these Terms of Use.
If you do not agree with these Terms, please discontinue use of the website.
Website Operator
Brand: PawTavi
Legal Entity: MEGAPET LIMITED
Customer Service: service@pawtavi.com
Business Address:
Shop 1B-1D, G/F
1 Peace Avenue
Homantin, Kowloon
Hong Kong
Lawful Use
You may use this website only for lawful purposes.
You must not:
• Attempt unauthorized access to the website or related systems
• Interfere with website operation or security
• Introduce malicious software
• Use the website to engage in fraud
• Violate applicable laws
• Infringe the rights of another person
Product Information
We make reasonable efforts to display product descriptions, dimensions, specifications, photographs, prices, and availability accurately.
Product colors, packaging, appearance, or other details may differ slightly because of screen settings, lighting, manufacturing variations, photography, product updates, or other reasonable factors.
If we discover a material error affecting an order, we may contact the customer and provide appropriate options to resolve the issue.
Pet Product Use
Customers are responsible for reviewing applicable product instructions, dimensions, materials, warnings, and suitability information before allowing a pet to use a product.
Pets should be appropriately supervised when using products where supervision is reasonably necessary.
Unless specifically stated otherwise, information available on PawTavi is intended for general product and shopping purposes and does not constitute veterinary or medical advice.
If you have concerns about your pet's health, medical condition, or suitability for a particular product, please consult an appropriately qualified veterinary professional.
Pricing
Product prices are displayed on our website and during checkout.
Applicable shipping charges, taxes, or other charges collected by us will be disclosed before the order is submitted.
Prices may change prospectively without notice.
Price changes generally will not affect properly accepted and paid orders, except where necessary to correct an obvious error and permitted by applicable law.
Intellectual Property
Content available through PawTavi, including branding, original text, graphics, photographs, website layout, and other original content, may be protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, commercially exploit, or create derivative works from protected website content without authorization except where permitted by law.
Third-party trademarks and intellectual property remain the property of their respective owners.
User Content
If you voluntarily submit reviews, photographs, videos, feedback, or other content to us, you represent that you have the right to provide the content and that it does not unlawfully infringe the rights of another person.
Third-Party Services
Our website may use or link to third-party payment, shipping, advertising, analytics, technology, or other service providers.
Third-party services may be subject to their own terms and privacy policies.
Website Availability
We make reasonable efforts to maintain reliable access to the website but do not guarantee uninterrupted or error-free operation.
We may perform maintenance, modify features, or temporarily suspend website functionality where reasonably necessary.
Disclaimer
To the extent permitted by applicable law, this website and its content are provided on an “as available” basis.
Nothing in these Terms excludes or restricts warranties, guarantees, or consumer rights that cannot legally be excluded.
Limitation of Liability
To the maximum extent permitted by applicable law, MEGAPET LIMITED and PawTavi will not be responsible for indirect or consequential losses arising solely from use of the website where such liability may lawfully be excluded.
Nothing in these Terms limits liability where doing so would be unlawful.
Purchases
Purchases made through PawTavi are also governed by our:
• Terms of Purchase
• Shipping Policy
• Return & Refund Policy
• Privacy Notice
Privacy
Our handling of personal information is described in our Privacy Notice and Your Privacy Choices page.
Changes to These Terms
We may update these Terms from time to time.
Changes will be published on this page together with an updated revision date.
Governing Law
These Terms are governed by the laws of the Hong Kong Special Administrative Region, subject to any mandatory consumer protections that may apply in the jurisdiction where a customer resides.
Contact
PawTavi / MEGAPET LIMITED
Email:
service@pawtavi.com
Business Address:
Shop 1B-1D, G/F
1 Peace Avenue
Homantin, Kowloon
Hong Kong