Last Updated: September 16, 2026
These Terms of Purchase apply to purchases made through pawtavi.com.
PawTavi is an online retail brand operated by MEGAPET LIMITED.
By placing an order through our website, you agree to these Terms of Purchase together with our Terms of Use, Shipping Policy, Return & Refund Policy, and Privacy Notice.
Orders
When you submit an order, you are making an offer to purchase the products included in your order.
After placing an order, you may receive an automated confirmation acknowledging receipt of the order.
We reserve the right to decline or cancel an order where reasonably necessary, including circumstances involving:
• Payment failure
• Suspected fraud
• Inventory errors
• Obvious pricing errors
• Shipping restrictions
• Legal or regulatory requirements
Where we cancel an order that has already been paid, an appropriate refund will be issued.
Product Information
We make reasonable efforts to describe products accurately.
Customers should review product descriptions, dimensions, specifications, quantities, materials, intended use, compatibility information where applicable, and other relevant information before placing an order.
Minor differences in color, packaging, or appearance may occur where they do not materially alter the product purchased.
Pet Product Selection and Use
Customers are responsible for selecting products appropriate for their pet's size, age, behavior, and intended use where relevant.
Please review all applicable safety information, sizing information, product instructions, and warnings before use.
Products should be used only for their intended purpose.
Information provided on PawTavi does not replace professional veterinary advice.
Prices and Payment
The price charged will normally be the price displayed during checkout.
Applicable shipping charges, taxes, or other charges collected by us will be displayed before the customer completes the purchase.
Available payment methods will be displayed during checkout.
Transactions may be processed by third-party payment providers.
Product Availability
Product availability displayed on our website may change before fulfillment.
If a product becomes unavailable after an order is submitted, we may:
• Cancel the affected product
• Cancel all or part of the order
• Contact the customer regarding available alternatives
• Issue an applicable refund
Shipping
Order processing, delivery, tracking, customs, and related shipping matters are governed by our Shipping Policy.
Delivery estimates, where provided, are estimates unless expressly identified as guaranteed.
Order Changes and Cancellations
If you need to change or cancel an order, please contact:
service@pawtavi.com
as soon as possible.
We will make reasonable efforts to accommodate changes or cancellations before fulfillment begins.
Once an order has been dispatched, changes or cancellations may no longer be possible and our Return & Refund Policy may apply.
Returns and Refunds
Eligible return requests may be submitted in accordance with our Return & Refund Policy.
Approved refunds will generally be issued to the original payment method.
Damaged, Defective, Missing or Incorrect Items
If an order arrives damaged, defective, incomplete, or incorrect, please contact:
service@pawtavi.com
Please provide your order number together with reasonable supporting information such as photographs or videos where appropriate.
Once the issue has been reviewed and verified, we will provide an appropriate resolution.
Taxes, Duties and Customs
Orders may be subject to taxes, customs duties, import charges, or other fees imposed by local authorities.
Where such charges are not collected during checkout, they may be the customer's responsibility.
Fraud and Unauthorized Transactions
We reserve the right to reject or limit transactions reasonably suspected of involving fraud, unauthorized payment use, abusive purchasing behavior, or other unlawful conduct.
Consumer Rights
Nothing in these Terms of Purchase excludes, limits, or restricts consumer rights that cannot legally be excluded under applicable law.
Privacy
Personal information associated with purchases is handled in accordance with our Privacy Notice.
Governing Law
These Terms are governed by the laws of the Hong Kong Special Administrative Region, subject to mandatory consumer protections that may apply in the customer's jurisdiction.
Contact
PawTavi
Operated by MEGAPET LIMITED
Email:
service@pawtavi.com
Business Address:
Shop 1B-1D, G/F
1 Peace Avenue
Homantin, Kowloon
Hong Kong