Contact Us

Thank you for visiting PawTavi.

Our customer service team is available to assist with questions regarding products, orders, shipping, tracking, returns, refunds, and other store-related matters.

Customer Service

Email: service@pawtavi.com

We make reasonable efforts to respond to customer inquiries as promptly as possible during normal business operations.

When contacting us about an existing order, please include:

• Your full name
• Your order number
• The email address used to place the order
• A brief description of your question or issue

For damaged, defective, missing, or incorrect products, please also provide clear photographs or videos where appropriate so that we can review the issue efficiently.

Business Information

Brand: PawTavi
Legal Entity: MEGAPET LIMITED
Business / Branch Name: MEGAPET

Business Address:
Shop 1B-1D, G/F
1 Peace Avenue
Homantin, Kowloon
Hong Kong

Returns

Please do not send products to our business address without first contacting our customer service team.

Return locations may vary depending on the product and fulfillment arrangements.

Once a return request has been approved, our customer service team will provide the applicable return instructions.

Customer Service:
service@pawtavi.com